During this unprecedented time, we are here to continue to be a source of up-to-date information and expert care.
On this page, you’ll find some answers to the most frequently asked questions that we continue to receive as well as links and helpful resources, like our telemedicine platform.
For the most up-to-date information on COVID-19, we urge you to visit the Centers for Disease Control (CDC) website (see link below).
ARE YOUR CLINICS OPEN?
Yes – with some changes. Effective Monday, March 23, 2020, our downtown Manchester location is closed temporarily. Our Manchester airpor clinic is now open Monday-Friday, 8:00am-4:30pm. Salem will remain open Monday-Friday, 8am-7pm and Saturday 9am-4pm.
Telemedicine will continue to operate Monday-Friday, 8am-7pm, Saturday 9am-4pm.
I DON’T WANT TO COME INTO THE CLINIC, WHAT CAN I DO?
Our telemedicine platform is the perfect way to access our local licensed medical Providers from the comfort of your home. You can access the platform through the link below (make sure you’re using Chrome or Firefox) or download the ExpressMED app in the App Store or Google Play.Launch eVisit PlatformMore Information on Telemedicine
ARE YOUR CLINICS TESTING* FOR COVID-19?
Yes. COVID-19 Testing is now available at ExpressMED/BOAC in Salem for those meeting the necessary criteria.
If you are experiencing symptoms related to COVID-19 or have been in contact with someone who has tested positive, we ask that you first call our Salem clinic at (603) 898-0961 or have a Telemedicine visit with one of our Providers to determine whether or not you are eligible for testing.
WHAT ARE YOU DOING TO KEEP PEOPLE SAFE?
The health and safety of our patients, clients and staff is our highest priority. Please see our updated clinic protocols below for information on what our clinics are doing to keep everyone safe.Clinic Safety Protocols
*Please note: At this time, test results may take up to 7 days to process. An examination by a Provider at our clinic or via telemedicine may result in an Urgent Care Visit claim billed to your insurance or at our self-pay rate.
COVID-19 Clinic Safety Protocols
The health and safety of our patients, clients and staff is our highest priority. To be sure that the patients receiving in-person care at our clinics are kept as safe as possible during this unprecedented time, we have implemented the following protocols:
STOP BEFORE ENTERING CLINIC
All patients are asked to STOP before entering the clinic and review the posting on the door.
If the patient is exhibiting any of the symptoms outlined on that document, they are directed to return to their vehicle with a questionnaire/patient information packet available at the door.
Once the patient is back in their vehicle, they are instructed to call the clinic. A team staff member will visit and collect the completed forms and a licensed medical Provider will review the patient’s information and determine whether or not they meet the criteria to come into the clinic or to remain in the vehicle.
If the patient is to remain in the vehicle, the Provider will visit the patient to evaluate their symptoms and direct whether they self-monitor or should be tested COVID-19.
If the Provider has determined that the patient meets the criteria to safely enter the clinic, they are welcome to come inside the clinic for their visit without fear or risk of exposing themselves or our staff to the virus.
CLEANING & DISINFECTING
All clinics have increased their cleaning protocols and are paying close attention to all touch surfaces. Waiting rooms, main clinic areas, and exam rooms are cleaned continuously after every patient.
SOCIAL DISTANCING IN THE CLINIC
We have reduced the number of chairs in our waiting rooms and reconfigured our seating to give patients more space in an effort to comply with social distancing recommendations.
WHEN IN DOUBT – USE TELEMEDICINE
If you are concerned about putting yourself or anyone else at risk, our telemedicine platform is a safe, effective, secure way to have a visit with one of our local licensed medical Providers. Click on the button below to get started or downlod the ExpressMED app in the App Store or Google Play.Launch eVisit PlatformDownload App (iOS)Download App (Android)